The Xbox One is out now, and thousands of people took to the stores to buy it. However, there have been a handful of complaints about the new games console. One of those is that it is smoking. No, it’s not lighting up one of your cigarettes! The back of the device is smoking, which is never a good sign with electronics.
Other reports include another problem linked to smoking. You may have heard of the Blue Screen of Death with Microsoft computers, but the Xbox One is suffering from the Green Screen of Death. But don’t be fooled by the change of colour. It still means that there is a problem.
Are the Claims Really True?
Despite the number of claims, there is still a lack of evidence to support that there is a problem. Microsoft is yet to confirm that there have been issues with the device smoking. The one issue that they have confirmed is the disc drive problems, where it is grinding. This single issue is just a problem in a small percentage of the consoles.
Microsoft’s representatives confirmed that they’re not seeing the smoking problem. They are asking for customers to take videos or pictures of the problem and send it to Microsoft customer support. Only then can the company do something about the issues and find out why the devices are having these problems. Without evidence, Microsoft could simply believe that it is people pulling a fast-one to get their money back.
Others claim that the amber light shows, which is a sign that the device is overheating and needs to be turned off. This is a safety mechanism that most game consoles will have.
Why Could the Xbox One Console Start Smoking?
There are a few reasons why the device could emit smoke, or for the amber light to turn on. The most common one is that the device is being used too much. One customer reported that he had played the console for a 16 hour period when the device started to smoke. It is worth noting that no games console is designed for such a prolonged use at the same time. They’re designed for the average user, who will spend usually no more than a couple of hours a day playing games. 16 hours is a long time.
Of course, the Xbox One is designed to do more than just play games. People can watch DVDs, browse the internet, Skype with friends and even watch TV. However, that would still not take up 16 hours a day, considering most people with a device will work. Even those who work part-time would find it difficult to spend 16 hours on the device. It’s not Microsoft’s fault that it hasn’t developed a system that can handle this prolonged use.
Another user stated that he had simply left his game on pause to do some cleaning. He didn’t state how long he had been cleaning; it could have been 10 minutes or an hour. Either way, leaving the device on standby or in a paused state is going to cause some problems for the electronics. It is simply safer to turn it off if the device isn’t in use.
A third possible reason is that there is too much power coming from the outlets. This could be common in areas where the voltage is much higher than in the United States, or where there is a fault in the person’s house. The first thing to do is check another outlet, even checking at someone else’s house.
If it is the electrics in the owner’s house, there is nothing that Microsoft can do. This is a personal problem and will need an electrician in the house to find out.
It could be that a person is overloading an outlet to plug more items in. Always make sure that the sockets are limited to the capacity they can handle. Not only will this lead to devices like the Xbox One smoking, but it is dangerous for the whole home.
Finally, it could be a refurbished console. This is unlikely with the Xbox One, since it is just out on the shelves, but this could be an issue as time goes on. It is important to check where the device has come from and know whether you are buying new, used or refurbished. Refurbished items are those that have already had a problem, had that fixed and are then put back on the market at a lower price. The issue could lead to another one!
Is it Just a Faulty Device?
Faulty devices happen all the time. No company can be perfect, but people like to complain when it is a major brand like Microsoft. With some of the other problems coming out, it is possible that people have gotten a faulty device. It could be the smallest component in the power box that is causing this smoking issue.
However, it is important to document and provide proof of the claims. It is really easy with cell phones nowadays. By providing this type of proof, Microsoft will be able to pinpoint the issue and then try to find a fix. It could mean sending the device back, so more analysis can be carried out to find out where this fault is.
What About the Dreaded Green Screen of Death?
The Green Screen of Death has no link to another issue yet. Users suspect that it has something to do with the disc drive errors, but there is no confirmation yet from Microsoft. It could be that they are partially linked to the possible smoking issue. If the device is overheating and struggling to work, the Green Screen of Death is possible.
Microsoft have decided that it isn’t to do with the exact same grinding issue that users have noted. When the Green Screen appears, users haven’t noted the sounds. It would seem like another issue completely. However, like computers and their Blue Screen of Death, this could be for a variety of reasons.
Microsoft’s Take on Smoking Problems
As of yet, Microsoft is yet to announce whether there is an issue with the devices and a reason for them to be smoking. The truth is that they don’t have the proof; just the claims of a couple of users. It makes it very hard for Microsoft when they don’t know why it could be happening. One user has sent his device back, so hopefully Microsoft is looking into the problem. However, that user said that he couldn’t turn his device back on, which will make it much harder to determine his exact issue.
This is why documentation is so important. Too many people like to complain, but aren’t willing to take the evidence while it is happening. Of course, if it only happens once and then the device won’t turn back on, this is going to be hard. However, if a user does witness his or her Xbox One console smoking, it is worth documenting it first and then working on a fix.
Microsoft has been quick at limiting the time that people are left without consoles, while the bugs are worked out. Sometimes they can’t be helped, but at least the company is trying to do something to help loyal customers.
What Can Users Do?
Is there anything that a user can do to prevent the smoking issue? While it will be difficult with no exact reason, Microsoft does have a process to reset the device. This will wipe everything, but it usually solves a number of problems; just like resetting computers!
Another option is to limit the game play. The person who had the issue for 16 hours hopes that it wasn’t due to the length of time he was playing. This is the most likely reason because the device could overheat. 16 hours is a very long time to be using the device, so limit the amount you use it to a reasonable and average level.
There is also the possibility that the device’s fan can’t work properly due to the location. If you keep it inside a TV stand or against a wall, there is the chance that the fan can’t emit the warm air to keep the electronics cool. While playing, you may find it useful to pull the box away from the wall or out of the cabinet, and put it back afterwards. This will help to limit the damage to the fan.
This isn’t the first time that the launch of a new console has been plagued by problems. Microsoft suffered the exact same issue when it came to the launch of the Xbox 360. Sony also had issues with the release of the Playstation 3 a few years ago. The launch period is the time for the bigger bugs to come out. Alpha and beta testers can try to find the issues, but not everything is going to happen. For example, they’re not going to spend 16 hours playing on the device, just to see if smoking issues are going to happen.
If you suffer from a smoking Xbox One, or see the amber light, get photos of it and document everything you did. Turn the device off and let it cool; that could be all it needs. If it doesn’t turn on, even after resetting, contact Microsoft and tell the company everything you did and send the proof. This will help its team find the reason and make sure it doesn’t happen again.